1. Introduction
Bestie (“we,” “our,” or “us”) operates a real-time communication platform that enables users to connect with verified responders through video calls, audio calls, or chat. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Bestie mobile application (“App”) and related services.
2. Information We Collect
a. Information You Provide
- Phone Number & OTP for Firebase authentication
- Profile details like name, gender, and photo
- KYC documents for responder verification
- Payment and payout information (via Razorpay, Cashfree, or Play Billing)
- Chat and call metadata for service delivery and security
b. Automatically Collected Information
- Device and app info (model, OS version, identifiers)
- Usage data such as call durations and coin balance
- Crash logs via Firebase Crashlytics
- Camera and microphone access during calls only
- Ad interaction data via Google AdMob
3. How We Use Your Information
- Provide and improve services
- Enable authentication and secure communication
- Process in-app purchases and payouts
- Prevent fraud and abuse
- Provide customer support and analytics
- Comply with legal obligations
4. How We Share Your Information
We do not sell your data. We share limited information only with:
- Firebase, ZEGOCLOUD, AWS, and analytics providers for service functionality
- Payment providers (Razorpay, Cashfree, Google Play Billing)
- Authorities when required by law
5. Data Storage and Security
Data is securely stored on MongoDB Atlas. All transmissions are encrypted using HTTPS/TLS, and JWT tokens ensure secure access. We implement DDoS protection and PCI-DSS-compliant payment standards.
6. Your Rights and Choices
You may request access, correction, or deletion of your data, or withdraw consent, by contacting us at relobuildcustomercare@gmail.com.
7. Retention Policy
We retain your data as long as your account is active or required for legal and operational reasons. KYC and financial data may be stored longer per regulations.
8. Children’s Privacy
Bestie is for users aged from 13 years and above. We do not knowingly collect data from minors.
9. Third-Party Services Used
| Service | Purpose | Privacy Policy |
|---|---|---|
| Firebase (Auth, Firestore, FCM) | Authentication, data storage, notifications | Firebase Privacy |
| ZEGOCLOUD | Real-time audio/video communication | ZEGOCLOUD Privacy |
| Razorpay / Cashfree | Payments & payouts | Razorpay |
| Google AdMob | Advertisements | Google Privacy |
10. Updates to This Policy
We may update this policy periodically. The latest version will always be available within the app and on our official website.
11. Contact Us
For questions, reach out to:
Email: relobuildcustomercare@gmail.com
Location: Nellore, India